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  Customer Survey Analysis Sheet for the Financial Year 2006 - 2007
5-Mar-2007

SERVICE
Quality of our service is good
Agree 8 80%
Usually 1 10%
Sometimes 1 10%
Never 0 0%
Knowledge of staff about products offered    
Agree 9 90%
Usually 1 10%
Sometimes 0 0%
Never 0 0%
My orders are always processed accurately
Agree 7 70%
Usually 2 20%
Sometimes
Never
No answer 1 10%
Staff always helpful & efficient
Agree 7 70%
Usually 1 10%
Sometimes 1 10%
Never
No answer 1 10%
Are you satisfied with the frequency they visit you.
Agree 5 50%
Usually 3 30%
Sometimes 1 10%
Never 0%
No answer 1 10%
PRODUCT
The quality of our products is good
Strongly agree 5 50%
Agree 5 50%
Disagree 0 0%
Strongly disagree 0 0%
Consistently try to provide you with the best value for your money
Strongly agree 4 40%
Agree 5 50%
Disagree 0 0%
Strongly disagree 0 0%
No answer 1 10%
Choose to purchase with A&W Wong because of prompt service and good quality products
Strongly agree 2 20%
Agree 7 70%
Disagree 0 0%
Strongly disagree 0 0%
Neutral 1 10%
DELIVERY
Satisfied with prompt delivery
Agree 7 70%
Usually 2 20%
Sometimes 1 10%
Never
No answer 0 0%
Always notified in advance about change in delivery date
Agree 3 30%
Usually 4 40%
Sometimes 2 20%
Never 1 10%
No answer 0 0%


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