| SERVICE |
| Quality of our service is good |
| Agree |
8 |
80% |
| Usually |
1 |
10% |
| Sometimes |
1 |
10% |
| Never |
0 |
0% |
| Knowledge of staff about products offered |
|
|
| Agree |
9 |
90% |
| Usually |
1 |
10% |
| Sometimes |
0 |
0% |
| Never |
0 |
0% |
|
|
|
| My orders are always processed accurately |
| Agree |
7 |
70% |
| Usually |
2 |
20% |
| Sometimes |
|
|
| Never |
|
|
| No answer |
1 |
10% |
|
|
|
| Staff always helpful & efficient |
| Agree |
7 |
70% |
| Usually |
1 |
10% |
| Sometimes |
1 |
10% |
| Never |
|
|
| No answer |
1 |
10% |
|
|
|
| Are you satisfied with the frequency they visit you. |
| Agree |
5 |
50% |
| Usually |
3 |
30% |
| Sometimes |
1 |
10% |
| Never |
|
0% |
| No answer |
1 |
10% |
|
|
|
|
|
|
| PRODUCT |
| The quality of our products is good |
| Strongly agree |
5 |
50% |
| Agree |
5 |
50% |
| Disagree |
0 |
0% |
| Strongly disagree |
0 |
0% |
|
|
|
| Consistently try to provide you with the best value for your money |
| Strongly agree |
4 |
40% |
| Agree |
5 |
50% |
| Disagree |
0 |
0% |
| Strongly disagree |
0 |
0% |
| No answer |
1 |
10% |
|
|
|
| Choose to purchase with A&W Wong because of prompt service and good quality products |
| Strongly agree |
2 |
20% |
| Agree |
7 |
70% |
| Disagree |
0 |
0% |
| Strongly disagree |
0 |
0% |
| Neutral |
1 |
10% |
|
|
|
|
|
|
| DELIVERY |
| Satisfied with prompt delivery |
| Agree |
7 |
70% |
| Usually |
2 |
20% |
| Sometimes |
1 |
10% |
| Never |
|
|
| No answer |
0 |
0% |
|
|
|
| Always notified in advance about change in delivery date |
| Agree |
3 |
30% |
| Usually |
4 |
40% |
| Sometimes |
2 |
20% |
| Never |
1 |
10% |
| No answer |
0 |
0% |
